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LLA gives evidence to the Competition and Markets Authority on care home fees

LLA gives evidence to the Competition and Markets Authority on care home fees

Later Life Ambitions has today submitted our response to the Competition and Markets Authority’s investigation into the care home market.

With 430,000 older people living in care and nursing homes across the UK, the CMA’s investigation is a welcome step to ensure that all older people and their families get the care they need when it matters most.

Our response highlights concerns about: the complexity of the care home system; the lack of adequate complaint and redress procedures; the need to improve consumer protection from upfront fees and hidden costs; and the differentiation in price between local authority and self-funded residents. Drawing on the responses from our members, our submission recommends:

  1. The establishment of a ‘care navigator’ to give residents and their families a single point of contact enabling them to make an informed decision with the support of a trusted adviser.
  2. An improved complaint system, following a model process, which is clearly sign-posted, easily accessible, and with means of escalation if necessary.
  3. Greater consumer protection for residents and their families from care homes charging for extended periods after a resident has died, homes charging large upfront fees and hidden costs.
  4. Action on the price differentiation between local authority and self-funded residents.

As health almost inevitably declines during later stages of life, the provision of care for the elderly is of huge importance. We would like to see significant change made to the way in which the care home market operates in England to ensure that elderly people and their relatives can make informed decisions about their care.

You can find our full submission to the CMA here. Thank you to the LLA members who gave their thoughts and experiences which fed directly into our recommendations.